Use ai to boost your call centre metrics
All your customer service needs,under ONE online platform
Eliminate post call wrap up tasks | Automate QA | Enhance Agent Consistency
One platform, a complete workstation
End to end customer interaction platform, with AI to make agents more effective
Emails
Integrated email system, with AI drive suggestions, based on pre written templates, ensuring consistency and saving time.
Live chat
Integrated live chat, displaying customer information and response templates, saving time and ensuring consistency.
Telephony
Integrated telephony system, with automated DPA, keeping agents in platform and only on outcome producing calls.
QA
Automated QA, flagging any failed calls for manual review, saving you hours of listening time
What makes us different?
Standard Tools
Agents spend valuable minutes manually writing notes and summarizing interactions.
Standard "beta" features can be difficult to tweak for specific business needs.
Agents have long lists of message templates to search through and manage.
Requires listening to multiple calls per month for compliance and auditing.
D360
Eliminates manual wrap-up time by generating summaries and logging validated actions instantly.
Leverages OpenAI for superior flexibility and deep conversational knowledge.
AI is able to suggest the correct template, ensuring consistency of communication from all agents.
Automatically QA's calls and refers calls with issues for review and further investigation.
Ready to future-proof your call center?
Our automated wrap up tool, cut agent wrap up time from
2.5 minutes to 10 seconds (That's a 93% time save)
AI doesn't take over, it makes your agents more effective
Consistency
AI can suggest response templates, keep agent interactions on task and automate DPA.
Speed
Slash post interaction wrap up time, with recorded transcription and
generated notes
Centralised
All interactions with customers go through one platform, keeping agents in one easy to use working environment
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