Eliminate post call wrap up tasks | Automate QA | Enhance Agent Consistency

All your customer service needs, under ONE online platform

Use AI to boost your call centre metrics.

Features

One platform, a complete workstation

End to end customer interaction platform, with AI to make agents more effective

Integrated email system, with AI driven suggestions, based on pre written templates, ensuring consistency and saving time.

Integrated live chat, displaying customer information and response templates, saving time and ensuring consistency.

Integrated telephony system, with automated DPA, keeping agents in platform and only on outcome producing calls.

Automated QA, flagging any failed calls for manual review, saving you hours of listening time.

Why D360

Before

✕Agents spend valuable minutes manually writing notes and summarizing interactions.
✕Standard "beta" features can be difficult to tweak for specific business needs.
✕Agents have long lists of message templates to search through and manage.
✕Requires listening to multiple calls per month for compliance and auditing.

With Dial360

✓Eliminates manual wrap-up time by generating summaries and logging validated actions instantly.
✓Leverages OpenAI for superior flexibility and deep conversational knowledge.
✓AI is able to suggest the correct template, ensuring consistency of communication from all agents.
✓Automatically QA's calls and refers calls with issues for review and further investigation.

Our automated wrap up tool, cut agent wrap up time from 2.5 minutes to 10 seconds (That's a 93% time save)

Avg wrap-up time

10s

▼ from 2.5 minutes

Time saved

93%

▲ per interaction

Call wrap up

Benefits

AI can suggest response templates, keep agent interactions on task and automate DPA.

Slash post interaction wrap up time, with recorded transcription and generated notes.

All interactions with customers go through one platform, keeping agents in one easy to use working environment.